Complaints handling

Complaints handling.

At Pensum, we strive to satisfy our clients. If for any reason you are not satisfied with the service at Pensum, you should contact us as soon as possible.
If you have a complaint, please contact your advisor at Pensum in order to clarify the matter first. If no solution is found, you can proceed by contacting the complaints managers at Pensum.

Written complaints should be enclosed with copies of the relevant documents, and a mentioning of which employees at Pensum you have been in contact with, and the time those contacts occurred.

If the complaint is considered a simple error or misunderstanding this will be remedied as soon as possible. If we cannot respond to your request within 14 days from the time we receive the complaint, you will receive written information about this as well as information on the further processing of your case.

It is Pensum’s ambition to deal promptly with complaints, efficiently and in a careful manner.

Send your complaint to:
Pensum Asset Management
Siri Olsen
Box 7121
103 87 Stockholm

Pensum Insurance AB
Hakan Nordlund
Box 7121
103 87 Stockholm